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Frequently Asked Questions
What is Nexchat?
Nexchat is an AI-powered CRM that automates lead follow-up, chat summarization, lead scoring, and engagement — helping you convert more leads with less effort.
How is Nexchat different from a traditional CRM?
Unlike traditional CRMs, Nexchat uses AI agents to interact with leads, send media, summarize chats, and follow up at the right time — so you don't lose sales.
Who is Nexchat for?
It's designed for sales teams, marketers, and business owners who want to improve lead conversion without manual effort.
Is Nexchat an AI chatbot?
It's more than that. It's a complete CRM with smart virtual agents that understand, reply, follow up, and score your leads.
Can Nexchat work with human agents too?
Yes. Nexchat blends human + AI seamlessly. Your team can jump in anytime or let AI handle the load.
What can Nexchat's AI agents do?
They reply to leads, send images, share info, ask qualifying questions, follow up, and even go silent when needed — just like a smart team member.
Does Nexchat follow up automatically?
Yes. It uses behavior-based triggers to send follow-ups when the customer is most likely to reply.
How does Nexchat score leads?
It tracks behavior, message intent, time taken to respond, and custom rules to assign a quality score to every lead.
Can I customize the bot replies?
Yes. You can fully customize responses, flows, tone, language, and fallback messages.
Can Nexchat detect when to hand off to a human?
Absolutely. If the lead is too complex, angry, or needs personal help, Nexchat can notify your team.
Will Nexchat increase my conversions?
Yes. Businesses see up to 30–50% better conversion rates thanks to timely follow-ups and better-qualified leads.
Can I track my ad performance with Nexchat?
Yes. Nexchat connects ad sources with lead quality — so you can see which campaigns bring real, converting leads.
Does Nexchat integrate with WhatsApp, Meta Ads, etc.?
Yes. It supports integration with WhatsApp Business API, Meta Lead Forms, Google Ads, and more.
What types of leads does it work best with?
It's perfect for service-based businesses, real estate, education, travel, health, B2B, and eCommerce.
Can I set lead qualification rules?
Yes. You can define custom rules to qualify or disqualify leads based on answers or engagement.
Which platforms does Nexchat integrate with?
WhatsApp, Facebook Lead Forms, Google Sheets, CRMs, landing pages, and more via API or Zapier.
Can I connect it with my existing CRM or sales system?
Yes. Nexchat offers API access and native integrations for most modern platforms.
Does it work with landing pages or forms?
Yes. You can connect lead forms from any platform and start engagement instantly.
Is my customer data secure?
Yes. Nexchat uses encrypted communication, secure databases, and complies with data protection laws.
Who owns the data collected by Nexchat?
You do. Your business owns all lead and chat data processed by Nexchat.
Can I delete data if a customer requests it?
Yes. You have full control to edit or delete customer data as per privacy laws.
Can multiple team members use the dashboard?
Yes. You can assign roles and manage team access levels as per your org structure.
How much does Nexchat cost?
Nexchat offers flexible pricing — based on lead volume, number of agents, and features. Custom plans are available.
Is there a free trial or demo?
Yes. You can request a free AI audit and demo before committing.
What support options are available?
We offer onboarding help, training, live chat, and dedicated account managers for premium clients.
Can I upgrade or downgrade anytime?
Yes. You can switch plans or add features based on your business needs.
Do I need technical skills to use Nexchat?
No. It's user-friendly and comes with full onboarding and support. Anyone can set it up in minutes.